Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at khappy6824@gmail.com. Once your return request has been submitted, we will provide you with further instructions, including the return address. Items sent back to us without first requesting a return will not be accepted.

Please note that return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

Right of Withdrawal (14 Days)

As a consumer, you have the right to cancel or return your order within 14 days of receiving it, without providing any reason. The item must be in the same condition as received: unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return, and inform you whether your refund has been approved. If approved, your refund will be processed within 10 business days to your original payment method. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at khappy6824@gmail.com.